Frequently Asked Billing Questions
How do I pay my bill online?
Click here to pay your bill online. You can create an account, or you can choose the option of paying by “pay your bill without logging in” which appears at the bottom of the page. Your paper statement will have a Bill Pay ID number on it. You will be asked to enter the client ID number when making the payment online; ensure you enter it as 76601.co1 (c) (letter o) (number 1), account #, five digit zip code, and bill pay ID.
What insurance does Lakeview Clinic accept?
- America’s PPO/HealthEZ
- Blue Cross Blue Shield
- Health Partners
- Humana Medicare Advantage
- Medicare, including Medicare Advantage Plans
- Minnesota Medical Assistance Programs: UCare, Minnesota Care, Medical Assistance, South Country Health Alliance, and Blue Plus
- Preferred One
- Select Care
- Sanford Health
- United HealthCare
- Workers Compensation
- No-fault (Auto Accidents)
Disclaimer: It is the patient’s responsibility to confirm network participation. Lakeview Clinic will do a basic benefit check to confirm active coverage. If you do not see your insurance listed above, please call your insurance carrier to confirm that Lakeview Clinic is in your insurance network. Using our NPI (National Provider Identification) number: 166959998 and our Tax ID Number: 411340895, your insurance will be able to confirm network participation.
When am I required to pay my co-pay?
All co-pays will be collected at the time of check-in. Please check with your insurance company for the requirements of your policy.
What if I have no insurance?
Lakeview Clinic requires a deposit for new patient consultations. All other services rendered will be billed directly to the patient. Established patients without insurance will also be required to make a deposit for the office visit, and all other services rendered will be billed directly to the patient.
Do you offer a payment plan if I cannot afford to pay my bill?
We are a participating provider with CareCredit, which you can utilize to pay your bill, or we offer a 6-month payment plan depending on the balance due. Don’t hesitate to contact the Business Office for additional information. Learn more about healthcare financing HERE.
I have 100% coverage of “preventive” services. Why am I getting a bill for a co-pay or deductible following my preventive exam?
It is common for patients during a preventive care visit also to receive management/treatment for a problem. When this occurs, both services must be reported to the insurance company, which may be subject to a co-pay or deductible, resulting in the patient’s responsibility for a portion of the bill.
If, during a screening or test, your doctor diagnoses you with a health condition requiring treatment, the services you receive may no longer be considered “preventive.” These services may be considered diagnostic and subject to deductible, co-insurance, and/or co-payment.
For example, you may schedule an appointment for an annual physical, which you expect to be covered 100% by insurance. However, during the exam, you indicate you are having significant back pain. The medical care you receive regarding back pain may be billed separately to the insurance company. This is done when health problems are significant and separately identifiable from the typical preventive services, such as a routine pap smear, breast exam, heart, and lung exam, etc.
What is the difference between a screening test and a diagnostic test?
Screening: Testing is done for disease in individuals without signs or symptoms.
Diagnostic: Testing is done for patients with signs or symptoms of a specific illness or disease or who have had positive/abnormal results on prior testing.
What is included in an Initial Physical Exam (IPPE) AND Annual Wellness Visit (AWV), and is this the same as my physical?
An IPPE is not actually a physical exam, but rather it is an initial visit with an introduction to Medicare and covered benefits, and it focuses on health promotion and disease prevention and detection to help keep you healthy.
An AWV is an annual wellness visit with your provider that includes a personalized prevention plan of service, not a routine check-up. This can include when you should have certain screening tests done, immunizations, etc. This may also be performed simultaneously with your annual physical exam allowing both to be billed for.
How soon am I required to provide payment for services rendered?
All charges are due and payable upon receipt of a patient statement. A patient statement is generated following a response or activity on an account by applicable insurance coverage.
What if I am unable to pay my bill?
For patients who do not abide by the Financial Policy, delinquent accounts will receive notification letters and phone calls. Lakeview Clinic may use a professional collection agency for delinquent accounts.