Public Notices
View public notices by expanding each section.
MRI Notice
Medicare & Medical Assistance Patients – Requiring MRI Testing
We are obligated to provide a full list of availabe MRI locations in the region.
Click HERE for the full list.
Notice of Non-Discrimination and Accessibility Requirements
Lakeview Clinic, Ltd., and its affiliates, collectively referred to herein as “Lakeview Clinic” comply with applicable
Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
Lakeview Clinic does not exclude people or treat them differently because of race, color, national origin, age,
disability, or sex.
Lakeview Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Lakeview Clinic provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, please alert the clinic when scheduling.
If you believe that Lakeview Clinic has failed to provide these services or discriminated in another way on the
basis of race, color, national origin, age, disability, or sex, you can file a grievance by contacting:
Lakeview Clinic, Ltd
Attn: Compliance Officer
424 State Highway 5 West
Waconia, MN 55387
Phone: 952-283-2763
Fax: 952-442-1547
compliance@lakeviewclinic.com
You can file a grievance in person, by mail, fax, or by email. If you need help filing a grievance, please call 952-442-4461.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue,
SW Room 509F,
HHH Building,
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Privacy Policy of Lakeview Clinic, LTD
Lakeview Clinic, LTD operates the www.lakeviewclinic.com website, which provides information pertaining to the practice.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our services within the Lakeview Clinic Website.
If you choose to use our services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving our services. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.lakeviewclinic.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our site, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our site.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our site;
• To provide the site on our behalf;
• To perform site-related services; or
• To assist us in analyzing how our site is used.
We want to inform our site users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our site does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact Lakeview Clinic’s Director of Operations at (952) 442-4461.
Notice of Information Security Incident
September 21, 2023 – Lakeview Clinic (“Lakeview”) is issuing notice of a recent event that could potentially affect the security of a limited amount of personal information for certain patients.
What Happened?
Lakeview recently conducted an investigation of a security incident involving a now-former employee and the confidentiality of certain patient information maintained by Lakeview. On or about July 26, 2023, Lakeview discovered that this (now former) employee had, without authorization and in violation of Lakeview policy, sent a series of emails from her work email account to her personal email account. This occurred between July 21 and July 24, 2023. This individual had access to a limited amount of patient information as part of her job responsibilities as an employee in Lakeview’s billing department. Some of the emails that were sent included a very limited amount of patient information. As discussed in more detail below, Lakeview immediately terminated this individual (the “Former Employee”) from employment upon learning of her actions.
Based on our investigation, we have determined that the Former Employee’s apparent motive was to try and cause difficulties for Lakeview. At this time, we do not have any knowledge indicating the Former Employee intends to make any malicious use of your personal information or disseminate it further. Lakeview began notifying the individuals whose information was present in these emails on September 21, 2023.
What Information May Have Been Accessed
Our investigation has discovered that the Former Employee could have potentially accessed the following types of information: first and last names, dates of service, patient sex, the name of the insurance company from which patients have coverage, the amount charged to insurance companies for services that patients’ received at Lakeview and internal Lakeview identification numbers we use to identify patients within our practice. In addition, for a very small number of patients (under 15) some combination of the following data points were also present: dates of birth, a description of the services provided, the balance owed to Lakeview, the name of the treating provider at Lakeview and a billing or procedure code.
There was no credit card information, banking information or medical billing information included in the emails. Nor were home or work addresses, telephone numbers, Social Security Numbers, Drivers’ License Numbers, detailed medical or diagnostic information, provider notes or information about medications, allergies or other sensitive details of patient care included. Again, at this time, we have no evidence suggesting that the Former Employee has done anything with your personal information.
What We Are Doing
We have taken the following steps:
- We promptly investigated this matter and came to a conclusion related to the scope and amount of information potentially accessed by the Former Employee.
- We terminated the Former Employee from employment with Lakeview. We did this the very same day we discovered this incident (July 26, 2023). When we did that, we specifically instructed her that she needed to return to Lakeview any health information she had in her possession.
- We retained outside counsel to assist us in this matter. We sent the Former Employee a letter via certified mail on August 3 and requested again that she confirm in writing that she either has no health information or that she will return all such health information that she does have promptly to Lakeview. The Former Employee responded on August 16 and indicated that she does not have any of Lakeview’s property.
- We are reporting this matter to the Office for Civil Rights.
- We are engaging in refresher training to remind all Lakeview personnel about the importance of protecting the confidentiality of patient information. This training will include specific reminders that the use of personal computers or personal email accounts to access Lakeview patient information is not permitted under any circumstances. Please understand that there is no indication that any other personnel at Lakeview have engaged in such behavior. We believe this matter to be isolated to the actions of the Former Employee.
What You Can Do to Protect Yourself
Because of the very limited nature of the information involved, we believe there is minimal risk that the information could be misused. However, to help reduce the risk of identity theft, as an ongoing best practice, we recommend carefully and regularly reviewing your credit reports, credit card statements and other financial account information. If you find any unauthorized or suspicious activity, you should contact your credit card company or financial institution immediately. You also should promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities, your state attorney general, and/or the Federal Trade Commission. For your information, a brief Identity Theft Protection Guide, which outlines additional steps that can be taken in the event you have concerns, is posted after the signature below. Again, there was no financial information, Social Security numbers, credit card information or home or work addresses included in the information the Former Employee may have accessed.
For More Information
Individuals seeking additional information regarding this event can contact Tiffany Heisel (Lakeview HIPAA Compliance Officer) at 952-283-2763 or compliance@lakeviewclinic.com.
Sincerely,
Tracy Rheineck, CEO
Lakeview Clinics, Ltd.