Meet Luna, Lakeview Clinic’s AI Telephone Assistant
Click here to provide helpful feedback about your experience with Luna.
Why am I hearing an automated assistant (Luna) when I call?
Luna is not here to replace our existing team. Lakeview implemented this technology in the hope of helping us reduce initial hold times and making it easier to get the help you need, when you need it. This technology simply helps handle routine requests so our staff can spend more time helping patients with more complex needs such as insurance questions, triage, and care coordination. Luna is fully HIPAA-compliant and follows strict security standards. This AI has access to information pertinent to scheduling NOT medical chart information.
Our goal is to have Luna available 24/7 to assist with appointment scheduling.
Our team is still available to speak with if needed. Luna can currently answer common questions, help direct your call, assist with scheduling, rescheduling, and cancelling appointments.
If Luna transfers your call to a team member, you may still need to wait on hold, particularly when connecting with our nursing staff. Our nurses answer a very large volume of calls, often needing time to address complex questions and patient needs.
If you prefer not to stay on hold, you can request a callback without losing your place in the queue. When choosing this option, please enter your phone number when prompted and wait for confirmation that your callback request has been registered before hanging up. Thank you for your patience as our team gives each patient the attention they need.
Like humans, AI takes time to learn. Luna has continued to improve since implementation and will continue to get better as we provide feedback from our team and our patients. If your experience with Luna was unsatisfactory, please take a few minutes to complete the simple feedback form at the bottom of this page.
Our goal is to have Luna available 24/7 to assist with appointment scheduling. Luna can currently answer common questions, help direct your call, assist with scheduling, rescheduling, and cancelling appointments. Luna can’t give medical advice, but she can direct your concern to the right person or schedule a visit with your provider.
Additionally, Luna is built to keep you safe. If you mention something urgent like chest pain, severe pain, or bleeding, she connects you to our care team right away. As always, call 911 if you are experiencing a medical emergency.
Luna Feedback Form
Use this form to provide feedback about your experience when interacting with Luna. Provide specific details that help us train this technology and correct any issues.